FAQ

Shipping/Return Policies

Shipping rates are as follows:

  • Canada Ground (3-7 business days in transit): no charge
  • Canada Select (1-2 business days in transit): $35.00
  • USA Ground (5-10 business days in transit): $35.00
  • USA Select (2-3 business days in transit): $85.00

Shipping Notes

Approximately 2 business days are required to process and personalize your order. Shipping costs include all charges including brokerage, fuel surcharges and freight cost. Urns are made in Canada and are shipped to the USA Duty Free. Please note that occasionally longer processing time may be required. If this is a rush order, please contact us first to be certain we can meet your timelines.

Breakage/Damage

Urns are carefully packaged to avoid shipping issues. If an urn should arrive to a customer in a damaged state, a replacement urn will be shipped at no charge. Damaged urns must be reported within 2 days of receipt.

Returns

Any urn that is not customized (engraved) is returnable at customer’s expense. A full refund less shipping cost (if applicable) will be refunded once the undamaged urn is received. Urns that have been engraved are not eligible for a refund.

Ordering Information

Pricing includes personalization, choice of poem/psalm and ground shipping within Canada. For other shipping information, please refer to “Shipping/Return Policies”.

Urn Selection

  1. Choose the wood variety and urn style.
  2. Enter choice of personalization (2 lines) and the font you desire.
  3. Choose poem/psalm or “No Poem” to be imprinted on the cremains cover.
  4. Option to personalize bottom cover with your own message or poem (additional cost).
  5. Select and process your order.

Approval

Once your order is received, you will be emailed a proof of your personalized engraving order. If acceptable, proof must be approved via email. Any changes or corrections may be made at this time. Should you decide not to continue with your purchase, you may cancel your order and a full refund will be issued.

Order Processed

Your urn will now be personalized and prepared for shipping within 2 business days. Once complete, your urn will be shipped via the method you chose when placing the order. Please note that occasionally longer processing time may be required. If this is a rush order, please contact us first to be certain we can meet your timelines.